Booking & Availability
Popular dates book fast; we recommend reserving 4–6 weeks in advance. Last-minute bookings are welcome when inventory allows.
Yes, we require a $150 rental minimum (before delivery fees) to process an order.
We hold inventory only after a 25% deposit is received to guarantee availability.
Absolutely. One of our coordinators can visit your venue to confirm measurements and logistics for a $50 consultation fee (credited to your order).
Yes—additions are accepted up to 48 hours before delivery, subject to stock.
We primarily operate within Nevada and Southern California. Out-of-state deliveries may be arranged for large events; contact our team for a custom quote.
Yes. Multi-day pricing is 50% off the daily rate for each additional day when booked consecutively.
Cancellations & Changes
Bookings canceled 14+ days out are refunded minus the 25% deposit. Within 14 days, 50% of the order total is due.
One date change is complimentary, subject to inventory availability. Additional changes incur a $35 admin fee.
We offer tent add-ons and rain contingency plans. Weather-related cancellations follow our standard policy.
Items may be removed up to 7 days out; after that, they are non-refundable as they’ve been prepped for delivery.
We do not sell insurance directly, but we can recommend third-party insurers for peace of mind.
Pickup can be rescheduled the same day for $50 if a truck is available; otherwise, stick to the original pickup slot.
Email billing@surrealrentals.com with your order number; refunds are processed to the original payment method within 5–7 business days.
Delivery & Pickup
Delivery starts at $49 within the Las Vegas metro area and is calculated by distance, order size, and time-of-day.
Yes, small items can be picked up from our warehouse Mon–Fri 9 AM–3 PM with advance scheduling.
After-hours delivery or pickup (before 7 AM or after 8 PM) incurs a $75 surcharge.
Standard delivery windows are 2 hours. Exact-time delivery is available for an extra fee.
Basic placement is included. Full setup (e.g., linens steamed, décor arranged) can be added at $35 per staff member, per hour.
Stair carries of more than 5 steps will incur a $2 per-stair fee for heavy items.
Not required if rentals are left in a secure, pre-arranged location and the venue allows our crew access.
Entertainment Services
Standard packages include 4 hours of performance with one 15-minute break; additional hours are $150/hr.
Most bands will learn up to two special requests with 2 weeks’ notice.
Yes, a friendly booth host assists guests and keeps props organized.
Our DMX controllers can sync lights to BPM for dynamic shows—ask about our “Sound-to-Light” upgrade.
One wireless handheld mic is included with every DJ or audio package.
A 5-piece band typically needs a 12×16 ft stage with two 20-amp circuits.
Our roster covers Top 40, EDM, Latin, Motown, classic rock, and more—tell us your vibe, and we’ll match the perfect DJ.
Equipment & Technical
Yes, all booths include built-in LTE hotspots for instant uploads when venue Wi-Fi is unavailable.
We use dye-sublimation printers for lab-quality, smudge-proof prints.
Every audio package includes stands, XLR cables, and a 3.5 mm aux adapter.
Absolutely—connect via Bluetooth or 3.5 mm cable. A sound tech can assist if booked.
Portable floors are available in 12×12, 16×16, and 20×20 ft sections.
Quiet-run 7000-watt generators are available for off-grid events at $95 per day (fuel included).
A technician is optional at $45/hour with a 3-hour minimum; highly recommended for complex lighting or video walls.
Insurance & Damage
Yes—we carry $2 M general liability and can issue venue certificates upon request.
Client is responsible for repair or replacement costs; we charge only the actual cost, not inflated fees.
A 10% damage waiver can be added to cover accidental breakage (theft and negligence excluded).
Yes, glassware orders above 200 pieces require a $75 refundable deposit.
We’ll pull the required city fire permit for tents over 400 sq ft; permit fees are billed separately.
Stolen items are billed at replacement value; check with your event insurance provider for coverage.
Yes, certificates naming the venue or municipality are free with 48-hour notice.
Payments & Deposits
We accept all major credit cards, ACH, PayPal, and business checks.
A 25% non-refundable deposit reserves your items; the balance is due 7 days before delivery.
Orders over $1,000 qualify for 50/50 split payments: 50% at booking, 50% two weeks before the event.
Quotes list rental subtotal, delivery, and Nevada sales tax (8.375%) separately for transparency.
Most items do not require one; specialty furniture and electronics may ask for a refundable damage deposit.
Final payment must clear 72 hours before delivery to avoid cancellation.
No—credit-card fees are built into our pricing; the amount you see is all you pay.
Setup & Breakdown
A typical 100-guest event takes 60–90 minutes for tables, chairs, and linens; large builds like tents may require several hours.
Our crew handles breakdown unless you opt for self-service will-call. Please remove décor and personal items first.
Most LED fixtures draw less than 2 amps; we recommend one dedicated 20-amp circuit per 10 fixtures.
Yes. Provide us your venue contact, and we’ll handle delivery logistics, insurance certificates, and timing.
Yes, complimentary with any lighting or audio package.
All crew wear black branded polos and safety vests for easy identification.
Minor moves are free within the scheduled setup window; extensive rearranging may require extra labor.